Helping You Shop

From Malé to your island—what you need, when you need it. Fast, reliable delivery across the Maldives.

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Track your package with your atollwise tracking number

Services Designed for Island Life

Everything you need to get deliveries across the Maldives, all in one powerful platform.

Island-Wide Delivery

Reliable delivery to every atoll, by boat or air.

Real-Time Tracking

Track your package as it moves across the ocean in real-time.

Secure Payments

Safe, seamless payments for all your transactions.

Mobile Experience

Order and track from anywhere with our mobile apps.

How It Works

Shopping from Malé has never been easier!

Place Your Order

Browse and request products from local stores with ease.

Assisted Shopping

Need help? Our team ensures you get the right items from the best stores.

Track Your Delivery

Stay updated on your order’s journey in real time.

Receive on Time

Pick up your package hassle-free when it arrives by boat at your island.

Trusted by Local Businesses

Frequently Asked Questions

Find answers to common questions about our delivery services, payments, and policies.

🌴 General Questions

What is atollwise?

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A Maldives-based delivery platform connecting local shops with customers across atolls via boat or air.

How do I contact support?

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Email [email protected] or call +960 7213013 (9 AM–11 PM daily).

What areas do you serve?

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Nationwide coverage, including remote islands. Check our app for real-time service availability.

📦 Orders & Delivery

How are delivery fees calculated?

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Based on distance, package weight, and transport type (boat/air/land). Partnered shops (🛡️) may offer discounted rates.

Can I track my order?

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Yes! Real-time tracking is available, but delays may occur due to weather or connectivity issues.

What if my delivery fails after 2 attempts?

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Items are returned to the shop, and a restocking fee may apply—contact support to reschedule.

💸 Payments & Refunds

What payment methods are accepted?

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Credit/debit cards, mobile wallets (e.g., Dhiraagu Pay), and cash on delivery (select areas).

How do refunds work for nonpartnered shops?

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Submit a request via app/email within 48 hours of delivery.
atollwise facilitates, but final approval depends on the shop.
Processing time: 5–15 business days.

What's the Shop Guarantee program?

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Partnered shops (🛡️) offer:

Faster refunds (3–5 days).
Dispute mediation by atollwise.
Coverage for damaged/late items (terms apply).

Why was my refund denied?

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Common reasons:

Perishable/custom items (nonrefundable).
Missing photo proof for damage.
Shop's policy excludes refunds.

🛍️ For Shops

How can my shop join atollwise?

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Email at [email protected].

⚡ Emergencies & Policies

What happens during monsoons/strikes?

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Deliveries may be delayed. Users are entitled to full refunds for undelivered orders or store credit (if shop agrees).

Can I cancel an order in transit?

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No. Contact support only for emergencies (e.g., wrong address).

What items are prohibited?

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❌ Illegal goods (weapons, drugs).
❌ Hazardous materials (flammables, explosives).
❌ Live animals without approval.

Full list: Prohibited Items.

🔒 Privacy & Security

How is my data protected?

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We use encryption and comply with:

Maldives PDPA.
GDPR (for EU users).

Details: Privacy Policy.

Can I delete my account?

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Yes. Go to Settings > Delete Account or email [email protected].

📜 Policy Quick Links

User Agreement Privacy Policy Refund & Cancellation Policy

Still need help?

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