Atollwise User Agreement

Last Updated: 28/03/2025

1. Definitions

• "Atollwise": The delivery platform operated by WiseWay Pvt. Ltd.
• "User": Anyone using the website/app (customers, shops, or delivery partners).
• "Third-Party Shops": Sellers whose products are delivered via Atollwise.

2. Account Registration

• You must provide accurate information (name, contact, payment details).
• Keep login credentials confidential—you’re responsible for all account activity.
• Atollwise may suspend accounts for fraud, misuse, or policy violations.

3. Orders & Payments

• Pricing: Product prices are set by Third-Party Shops; delivery fees by Atollwise.
• Payment Methods: Credit/debit cards, mobile wallets, or other approved options.
• Errors: We may cancel orders with pricing mistakes and notify you.

4. Delivery Terms

• Timelines: Estimated delivery windows are not guaranteed (subject to weather, logistics, or shop delays).
• Tracking: Real-time updates are provided but may experience lags.
• Failed Deliveries: If unattended after 2 attempts, items may be returned to the shop (restocking fees apply).

5. Refunds & Cancellations

• Shop Guarantee Program: Partnered shops (🛡️) follow Atollwise’s Refund Policy.
• Non-Partnered Shops: Refunds subject to the shop’s policy. Atollwise facilitates but does not guarantee approvals.
• Process: Submit requests via the app/email within 48 hours of delivery.

6. User Responsibilities

• Prohibited Items: Do not order illegal, hazardous, or restricted goods (e.g., weapons, drugs).
• Accuracy: Ensure delivery addresses and contact details are correct.
• Conduct: No abusive behavior toward shops or delivery personnel.

7. Limitation of Liability

• Atollwise is not liable for: Third-Party Shop actions, delays due to weather, customs, or unforeseen events, and indirect damages.
• Maximum liability: Refund of the order value.

8. Intellectual Property

• All website/app content (logos, text, software) is owned by Atollwise.
• No unauthorized use, copying, or scraping.